Improving personnel performance requires:

• Defining the roles that need to be performed
• Identifying the required competencies
• Providing the training needed to acquire the required competencies

A crucial first step to improve organization processes, is to identify those key opportunities for performance improvement. This requires a "gap" analysis of current to a desired future performance level.

Only then can cost-justified solutions be identified.

"Effective" solutions starts with a definition of the organization's desired outcomes or end-results expected by those served by the organization.

Only then can we:

• Align business objectives with Change Management Initiatives
• Define the value of making any changes